Order Cancellation

You are entitled to cancel your order within 30 days without providing any reason.​

The deadline for canceling an order is 30 days from the date you received the goods or when a third party you have appointed, who is not the carrier, takes possession of the delivered product.​

To exercise your right of cancellation, you must inform us of your decision through a clear statement.​

You can inform us of your decision by e-mail at: resolutionsonic@gmail.com​

We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.​

Conditions for Returns

For the goods to be eligible for a return, please ensure that:​

• The goods were purchased in the last 30 days.​

• The goods are in the original packaging.​

The following goods cannot be returned:​

• The supply of goods made to your specifications or clearly personalized.​

• The supply of goods which, according to their nature, are not suitable to be returned, for example, goods that deteriorate rapidly or where the date of expiry is over.​

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.​

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.​

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.​

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:​

1024 Lot Sekala, Essaouira, Morocco​

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.​

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.​

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.​

Acceptance of Quote and Execution of Services

If a quote has been sent to you and you have accepted its terms, a contract is then formed between you and our company. In the event that certain services stipulated in the accepted quote are not executed, you are entitled to a refund corresponding to the services not provided. We commit to reimbursing the amount related to the unfulfilled services within 30 days from the notification of non-execution.​

Advance Payments and Project Cancellation

Upon acceptance of a quote, an advance payment is required before the commencement of any work. This advance payment serves as a commitment to the project and covers initial costs and resources allocated. If you decide to cancel the project after work has begun, please be aware that the advance payment is non-refundable. This policy is in place to compensate for the time, effort, and resources already invested in the project.​BuildOps

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at: resolutionsonic@gmail.com